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Complaints Procedure

If things don’t go to plan.

In House Complaints Procedure

We are committed to providing a professional service to all our clients and customers.

If things go wrong, we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible.

If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the timescales and stages set out below.

In the heart of the Old Town Opened same year as the Pier In 1831 the local population was just 10,000 Our first office was located at South Colonnade in 1872 Our Head Office was called Arlington House Current office was once home to Parsons Son & Basley Opened through two World Wars Phil Spencer has visited us in the office Featured on the BBC & Meridian We’re a family owned business Young John Bray showed a keen interest in the sea